HOSPITALITY (HOTEL) MANAGEMENT

Hospitality management is an exciting and promising career field. There is a growing need for people with management skills in every area of this industry. This program is designed to: put students on a management track by combining studies in hospitality with additional training in marketing. Graduates of this program may enter a variety of positions in this industry including management opportunities in front office, sales and catering, food and beverage, and housekeeping. In addition, upon successfully completing the hospitality courses, students will be eligible to earn the Hospitality Management Diploma through the Internationally recognized Educational Institute of the American Hotel and Lodging Association.

REQUIREMENTS

TOEFL - 530 (CBT:197)
-TOEIC- 700
Placement Test - Level 7

BASIC INFORMATION ABOUT HOSPITALITY (HOTEL) MANAGEMENT PROGRAM

HM101 – HM114 Hospitality Management

HT101 – INTRO TO HOSPITALITY INDUSTRY

This course introduces students to the organization and structure of hotels, restaurants and clubs. Also covered are business ethics, franchising and management contracts, as well as the responsibilities of hospitality managers in various areas.

HT102 – FOOD AND BEVERAGE SERVICES

The focus of this course is on every facet of hospitality food and beverage operations. Included are coffee shops, room service, dining rooms, banquets, cafeterias, employee food service, catering, clubs and shows, and more.

HT103 – FOOD AND BEVERAGE MANAGEMENT

This course covers the basics of food and beverage management. Emphasis will be on guest expectations and an overview of the food service industry, including areas such as automation, nutritional concerns, and menu management.

HT104 – FRONT OFFICE PROCEDURE

This course will provide a basic understanding of hotel front office procedures and management. Areas of study include yield management, reservations, guest concerns and the effect the front office has on the overall operation of a hotel. Students will be able to work step-by-step through the front office guest cycle.

HT105 – HOSPITALITY SUPERVISION

This course focuses on managing people from the hospitality supervisor’s viewpoint. Included are techniques for increasing productivity, time management, effective communication, and managing change. Also covered are methods of motivating employees and resolving conflicts with staff, guests and other departments.

HT106 – MARKETING IN THE HOSPITALITY INDUSTRY

This course covers down-to-earth ideas for making your market mix more successful and increasing sales. Marketing includes checklists, tips, dos and don’ts and predictions for the future.

HT107 – HOTEL / MOTEL SECURITY MANAGEMENT

This course introduces students to the areas of vulnerability, authority of the Security Officer and legal definitions. It also gives you insight to Physical Security and Perimeter Control, all aspects of Safety in hotels, and establishing a safety committee.

HT108 – CONVENTION MANAGEMENT

This course introduces both the meeting planner’s and convention service manager’s perspective to help students understand the meeting requirements of various market segments.

HT109 - BASIC FINANCIAL ACCOUNTING

This course provides the background that the beginning students need to understand accounting for business transactions and studies the use of accounting records in the journalizing and posting processes.

HT111 – HUMAN RESOURCE MANAGEMENT

This course provides a comprehensive, global view of human resources management in a Hotel environment. It expands on important concepts such as recruiting, selecting, hiring and training. This course also covers discipline measures and evaluation procedures that will increase students’ critical thinking skills

HT112 – HOSPITALITY HOUSEKEEPING

This course provides a thorough overview of all aspects of housekeeping management from hiring and maintaining quality staff, organizing technical cleaning details for each hotel area, administering inventory issues, to analyzing types of linen from a purchasing viewpoint.

HT114 - INTERNATIONAL HOTEL MANAGEMENT

This course teaches the students how to plan, develop, and manage hotels in the rapidly changing global arena. This course features extensive coverage of cultural diversity issues and strategies for attracting guests from around the world.

You can also request application by email or send us any questions you may have: rszefler@shaw.ca (Teresa) or annadz@shaw.ca (Anna)
In your email please include your name, when would you like to start and the name of the program you would like to take.

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